Return, Exchange & Cancellation
- Exchange
Exchange is applicable when you received defective contacts, and we will send you replacement with the original shipping method.
- Return
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
Cancellation - As we fulfill the order within the same day or 1 day, cancellation is not allowed once the order has been fulfilled. Contacts can be returned at buyer's cost and 90% refund on the returned item will be granted if approved, exclude shipping. Returned item must be in original/ unused/ unopened/ sealed condition. Kindly email us for return address.